Privacy Policy
What information do we collect?
We collect information from you when you subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, email address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us respond more effectively to your customer service requests and support needs)
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
- The email address you provide may be used to send you information, respond to inquiries and/or other requests or questions
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit or access your personal information.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your hard drive through your Web browser (if you allow) that enables the site and/or service provider systems to recognize your browser and capture and remember certain information.
We use cookies to compile and aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Do we disclose any information to outside parties?
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Your Consent
By using our site, you consent to our website privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
HTS Ag
653 Oak Road Harlan IA 51537
1-712-744-4468
Fulfillment Policy
Refund Policy
At HTS Ag, we strive to ensure your satisfaction with every purchase. Refunds are issued on a case-by-case basis for products or services that are defective, damaged during shipping, or not as described. To request a refund, please contact us within 30 days of your purchase. All refund requests will be reviewed, and if approved, processed within 5–10 business days. Some services and software licenses may be non-refundable, as noted at the time of purchase.
Shipping & Delivery Policy
We ship products via trusted carriers such as UPS and FedEx to destinations within the United States, primarily focusing on Iowa and surrounding states. Shipping times vary depending on product availability and destination. Shipping rates are calculated at checkout based on your location and the size/weight of your order. You will receive tracking information once your order has shipped.
Return Policy & Process
If you need to return a product, please contact us within 30 days of delivery to initiate the return process. Returned items must be unused, in original packaging, and include all accessories. Customers are responsible for return shipping costs unless the product is defective or the return is due to our error. Once we receive and inspect the return, a refund or replacement will be issued. Some returns may be subject to a return fee.
Cancellation Policy
For subscriptions or service agreements, cancellations must be submitted in writing at least 7 days before the next billing cycle or service appointment. If cancellation is received after that time, you may be charged for the next period. Certain one-time purchases or custom-ordered equipment may not be eligible for cancellation once processing has begun. Please contact us with any questions about cancellations or to request one.